Data Loss and Recovering Your Data
When ADR receives your drive
Your failed hard drive gets labeled with your job number and entered into our database so we can track it through the lab and give you instant updates when you need to know the status.
Hard drives are separated according to type of failure and carted to one of two labs for initial examination and testing (The clean room or the cloning lab).
Hard Drive Recovery Procedures
Class 100 Clean Room
Rom chips and hard drive firmware are checked for consistency and to be sure the correct modules are loaded (N40P errors, bios recognizing the wrong parameters, drive size, truncated model and serial numbers are indicators of corrupt firmware and modules).
The spindle motor is tested for proper rotation, speed, alignment and frozen or damaged bearings (alignment issues and frozen bearings are the toughest problems to overcome. Fortunately, they are fairly rare).
Servo mechanisms identify the parameters and structure of the hard drive. We use high-power microscopes, special dies and sophisticated equipment to look at and test the servos to determine whether they have been damaged or overwritten. Data shifting and servo overwrites usually prevent complete recovery. Files are truncated, structures are lost and require extensive rebuilding in order to recover any good data at all. In these cases we do our best to at least recover your most critical files.
When testing is complete, faulty parts are replaced and the correct firmware is loaded, an engineer will test the drive to see if it is running properly and reading the file structure. If it does, all the data is pulled from the drive to healthy drive or server in the form of an image or sector-by-sector clone so your data can be recovered and safely verified without the risk of your drive going down again.
The Cloning Lab
Imaging a hard drive can take from 2 to 16 hours or more, depending on the size of the hard drive and the integrity of the data storage area (platters).
The Data Verification Lab
Data Recovery Authorization
After you verify the file list and price quote and decide to proceed with recovering your data, you will fill out, sign and fax the authorization form to ADR so we can finish the recovery process and get your data back to you.
Recovering Data and Returning it
If your authorization is received before 12:00 pm Pacific time, your data will normally ship the same day. Recovered data is shipped via FedEx for next day delivery, unless you specify otherwise. Your recovered data is returned on either CDs or an external USB hard drive.
Unless your hard drive has severe damage or you choose expedited service, the entire process from start to finish is normally completed within 72 hours!
Call ADR Data Recovery now, to speak with our knowledgeable and friendly staff who are eager to assist you and answer any questions you have. Call us at 800.450.9282, or e-mail us at firstname.lastname@example.org.